we do not offer exchange service on any of our products or units.
we invite you to return your product (following our, allowing you to place a new order for the item you wish to enjoy.
you have the right to withdraw your order within 14 days from the day you receive the product. to exercise the right of withdrawal, you must let us know before the withdrawal period has expired by submitting a request to our support.
a valid reference to the original invoice or receipt must be provided.
products shall be sent back without undue delay and in any event no later than 14 days from the day you received your parcel. the customer shall pay all return shipping charges. shipping charges from our warehouse will not be refunded.
for further information, please visit our terms & conditions page, linked below:
if you are eligible and want to request a return, please contact our support.