teenage engineering offers a 14 day money back guarantee for all items sold directly by us. the 14 days are counted from the arrival of the item. the item has to be in an »as good as new« condition for us to accept full refund.
the customer covers all shipping charges.
if an item is not functioning when delivered to you, teenage engineering covers the return shipping charges.
you cannot return an item without contacting teenage engineering first and acquiring an rma number.
all goods must be returned in original packaging and packed well. if failing to comply we are entitled to impose a fee or refuse to accept the return.
a copy of the original invoice or receipt must be supplied with the item.
any refund is transferred back to the original source of payment once we have received and inspected the returned items.
if you bought your products from a reseller, please contact them directly.