this warranty does not cover:
(a) damage from physical abuse such as dropping the unit or impact from hard objects;
(b) physically damaged connectors;
(c) broken keys or physical damage to the keyboard mechanism;
(d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product;
(e) any shipment of the product (claims must be presented to the carrier);
(f) repair or attempted repair by anyone other than or approved by teenage engineering;
(g) any unit which has been altered or on which the serial number has been defaced, modified or removed;
(h) normal wear and any periodic maintenance;
(i) damage due to inappropriate storage;
(j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity;
(k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc);
(l) damage due to connecting other than certified usb charger/equipment to the usb port;
(m) damage due to liquid contamination and / or battery leakage;
(n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable;
(o) damage resulting from any use other than that it was intended for;
(p) product purchased as ex-demo, refurbished stock or second hand.
(q) any aesthetic alterations due to normal usage or ageing.
if you have purchased your unit through an unauthorised reseller, from e-commerce platforms such as eBay, Amazon, Reverb, there is a risk of receiving a used or defective product.
if you have received a damaged or defect product purchased at our website, please lodge your complaint to us by email at support.teenage.engineering/hc/en-us/requests/new, as soon as possible after you have discovered the defect. if you lodge the complaint within two months from discovering the defect, the complaint will always be considered as having been lodged in due time.
you cannot send an item for repair without contacting teenage engineering first.
please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. we will email you further instructions on how to proceed. all products must be sent in original packaging and packed with care. if not, we reserve the right to impose a fee or refuse to accept the repair.
if you bought your products from a reseller, you should lodge the complaint to the reseller.