this warranty does not cover:
(a) damage from physical abuse such as dropping the unit or impact from hard objects;
(b) physically damaged connectors;
(c) broken keys or physical damage to the keyboard mechanism;
(d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product;
(e) any shipment of the product (claims must be presented to the carrier);
(f) repair or attempted repair by anyone other than or approved by teenage engineering;
(g) any unit which has been altered or on which the serial number has been defaced, modified or removed;
(h) normal wear and any periodic maintenance;
(i) damage due to inappropriate storage;
(j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity;
(k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc);
(l) damage due to connecting other than certified usb charger/equipment to the usb port;
(m) damage due to liquid contamination and / or battery leakage;
(n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable;
(o) damage resulting from any use other than that it was intended for;
(p) product purchased as ex-demo, refurbished stock or second hand.
If you have purchased your unit through an unauthorised reseller, from e-commerce platforms such as eBay and Amazon, there is a risk of receiving a used or defective product.
for more detailed information, please view our terms and conditions.