teenage engineering offers a 14 day money back guarantee for all items sold directly by us. the 14 days are counted from the arrival of the item. the item(s) has to be in an as good as new condition for us to accept a refund. all goods must be returned in original packaging and packed well. if failing to comply we are entitled to impose a fee or refuse to accept the return.
please consult our terms and conditions for further details:
contact our support team (https://support.teenage.engineering/hc/en-us/requests/new) to start the return process. you cannot return an item without contacting teenage engineering first and acquiring an rma number.
return purchases are subject to a return fee, which will be deducted from your refund once your return has arrived and been processed. please see below for an estimate of these fees:
value of return under 500 £/€/$ or 5000 sek: 5 £/€/$ or 50 sek
value of return over 500 £/€/$ or 5000 sek: 20 £/€/$ or 200 sek
our support team will confirm the costs when issuing you with a return shipping label.
any refund is transferred back to the original source of payment once we have received and inspected the returned items.